ICD-10 codes in OfficeMate/ExamWRITER have been updated to reflect the upcoming 2021 changes. 23 and earlier prior to April 1, 2014. For more information, read the Backing Up & Restoring Data. Open OfficeMate and click the Rx/Orders icon (upper icon toolbar). 4. DESCRIPTION: Users are unable to install or log in to OfficeMate/ExamWRITER on a Windows 8 or Windows 10 Workstation due to a "Wait for OM Server Install-ERROR" that displays at login or during Installation. If you upgraded to ExamWRITER 8. OfficeMate and ExamWRITER require a minimum screen resolution of 1280 x 1024 (equivalent to a 17-inch monitor). Opening the Diagnosis Codes Tab. RESOLUTION: OfficeMate Version 9 or Above Notes: If the payment amount needs to be reduced and the entire payment has already been applied, the. If you also use OfficeMate, in OfficeMateAdministration, click Setup and select Resource Setup. DESCRIPTION: How can I update my computers to the current release/version of OfficeMate/ExamWRITER? NOTES: OfficeMate/ExamWRITER subscribers needing to update to the current version of the software should consult their certified IT professional or Network administrator when any updates need to be installed. 8 Upgrading to OfficeMate/ExamWRITER 12. Stage 3: Migrating Production Data and Configure Clients to Connect to the. The Customization window opens. For more information, visit the Microsoft SQL Server 2008 and Windows Server 2008 End of Support page on the Microsoft support site. 3. ). As security, regulatory, and technology standards have evolved, we’ve maintained OfficeMate and ExamWRITER’s compliance, while expanding into new practice technology. Released May 8, 2019. Upgrade to the latest version of OfficeMate/ExamWRITER. Home; MoreDouble-click the OfficeMate or ExamWRITER icon on your desktop. Select or resume an impression. In some cases, the AMA added new codes and retired others. This issue/inconvenience was reported to the OfficeMate Program Development team and was fixed in a later release (OfficeMate. NOTE: USE THE FOLLOWING USERNAME AND PASSWORD TO LOGIN TO OfficeMate OR ExamWRITER . Ensure that you have purchased the networking license from Carl Zeiss Meditech, Inc. To modify or add provider information. On each workstation, copy the OfficeMate_Suite. Select an item in the Entry Field Name box. The following topics give you an overview to help you get started with ExamWRITER: ExamWRITER Overview OfficeMate and ExamWRITER System Requirements The following sections explain the system terminology, describe the minimum software, hardware, and network specifications, and illustrate the implementation methods required by OfficeMate ® /ExamWRITER ®: Taking The First Step. Adding new CPT/Procedure Codes for Use in OfficeMate/ExamWRITER. The login window opens. Populating the Taxonomy Code with the ZZ Qualifier on CMS 1500 Paper Forms in OfficeMate Version 8. Migrating to a New OfficeMate Server. DESCRIPTION: How to choose and set the correct (TWAIN) driver for scanning documents into OfficeMate. Support Community. OfficeMate; Using the ExamWRITER Fix Open Charges Utility. For a list of our current hardware specifications (including label printers), refer to the OfficeMate/ExamWRITER System Requirements documentation. 0. DESCRIPTION: How to record Bounced Checks, charge patients for Bank Charges, and record replacement payments in OfficeMate. 1. At the event, you will have an opportunity to practice what you are learning. Ensure that you have backed up your data and click Yes. RESOLUTION: Open OfficeMate Administration and click Setup (upper left), select ExamWRITER, then select Preferences. exe). Updating to the Current Release/Version of OfficeMate/ExamWRITER. Open the ePrescribing interface. exe) provides users with helpful information announcing the latest release version and/or Service Packs as they become available. , husband and wife), you need to use the guarantor feature. The following topics describe how to map your network drives. 1. 1. 0. Select the Database from the Available Databases list. OfficeMate Features. Procedure Codes Not Transferring to Fee Slips in OfficeMate/ExamWRITER 12. Refer to the System Requirements page for a complete list of supported operating systems. Welcome to The OfficeMate® & ExamWRITER® Online Demo Server. 5 Devices that rely on the Zeiss FORUM, Occulus. For more information on adding a new guarantor, see the Recording Patient Information help topic in the OfficeMate/ExamWRITER online help. Training materials for OfficeMate and ExamWRITER are available 24 hours a day, 7 days a week, and can easily be accessed from within your Eyefinity products. In the Utilities window, click Prescription Printing Template. Refer to Article 000021181 - Activating Your OfficeMate/ExamWRITER License for detailed instructions outlining how to correctly run your Activation file. 1, or Windows 10. 3. One-hour private Webex session with an Eyefinity Trainer. NOTE: Carrier Name is the only Required field. To force close OfficeMate via the Windows Task Manager: 1. For Urgent Support Requests Please Call. So, for example, if you have a family with a husband, wife, boy. x or above and open a finalized exam or an open or closed exam in ExamWRITER that had open charges prior to the software upgrade, the open charges will be duplicated for the patient and both the original and duplicate open charges will post to the Fee Slip if you do not deselect the. To learn more about using this provider and patient portal, go to Sharing Information with the Patient and Provider Portal (2019 and Beyond). 15. RESOLUTION: Confirm that the scanner is functioning normally outside of OfficeMate by scanning a test document and verifying all normal scanner functionality. Patients can also manage their pharmacies. Nov 28, 2022. As a long-time OfficeMate user, I adopted, ExamWRITER in 2006. Select the OM Change INI utility. Enter each of the four internet addresses into the field that says "Address of website", one at a time, and click the Allow button to add each address to Firefox Exceptions. 2 and newer, the login screen (LoginDotNet. Nov 8, 2023. exe from the network and install the software. The setup process for the Eyefinity Equipment Interface was greatly improved and simplified in ExamWRITER 14. This section describes the enhancements, fixes, and known issues in the latest OfficeMate/ExamWRITER release. 1 works with all supported versions of SQL Server)OfficeMate; ExamWriter; More. The OfficeMate Suite is supported for use with various Windows operating systems. Details. If you are running out of disk space on your computer or server, consider moving your databases. . Select. If the checker returns any required actions or recommendations, click Copy to Clipboard and paste the text in a document or email for your IT. A signature will be required to use the VSP Interface beginning in March 2021. 5353 - Software Support for Eyefinity Practice Management, Eyefinity EHR, OfficeMate, ExamWRITER, and AcuityLogic. ExamWRITER. Eyefinity Support. ini configuration file is blank or incorrect. Learn How Looking for a solution that makes updates easy? Learn about automatic security and regulatory software updates in our cloud-based software. For more information refer to the "Using FrameMate" section in the. The topics below outline the. This Health IT Module is 2015 Edition "Cures Update" compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. Reversing, Correcting, and Deleting Payments in OfficeMate. Workflow efficiency is critical to a successful, growing practice. NOTE: With OfficeMate/ExamWRITER version 11. Topics include the following:Note: OfficeMate/ExamWRITER 12 includes a fix to prevent exam data loss; however, upgrading to OfficeMate/ExamWRITER 12 will not restore previously missing exam data. For detailed instructions outlining how to access the latest version of OfficeMate/ExamWRITER, refer to Article 000022345 - Updating to the Current Release/Version of OfficeMate/ExamWRITER. Reversing, Correcting, and Deleting Payments in OfficeMate. OfficeMate/ExamWRITER 15. As security, regulatory, and technology standards have evolved, we’ve maintained OfficeMate and ExamWRITER’s compliance, while expanding into new practice technology. Follow the link below to download the installer and review the installation instructions. 7 and older) will not record the history of the videos played using 3D-Eye Office 4. Updating to the Current Release/Version of OfficeMate/ExamWRITER. (There is nothing that will be installed on your computer. Get Version 15 OfficeMate/ExamWRITER 15 has a new engine. 23 and then upgrade directly to 8. 0. Select the Insurance Plan from the Select Plan drop-down. The large quantity of ranges and contact lenses imported may slow down product searches. Resolution: . DESCRIPTION: How to log into/access ePrescribe / eRx / DrFirst in ExamWRITER. DESCRIPTION: How to generate a Report in OfficeMate that shows how many times a certain / specific CPT code has been billed. 0. To create a new template: Click the New button. 3. The code(s) must be added/created (through Third Party Setup/Customization), then a new Service must be added through Products and Services, and finally the CPT Code should be assigned to. Any marks made will not display as finding locations. Details for the selected patient records appear below the list. Updating to the Current Release/Version of OfficeMate/ExamWRITER. Determining What Version of Microsoft SQL Server is Being Used. 6. The server only needs to have the OfficeMate Server software installed and house the shared DATA folder (typically C:OFFICEMATEDATA or C:OMATE32DATA), which needs to be accessible to each of the network computers running the OfficeMate software. 3. If you have additional questions about installing the Synemed EyeScape software, contact Synemed at 800. On the PC that needs to have its Omate32. Unable to Scan Images into eDocuments in OfficeMate/ExamWRITER. When the EW Preferences window. 0 on Windows 10 Pro Edition and Enterprise Edition. Test to see if there is a Windows permission issue for the Windows users reporting the slowness by setting all of the following OfficeMate/ExamWRITER executable files to "Run as administrator" on the Properties. DESCRIPTION: How to schedule resource Exceptions in the Appointment Scheduler in OfficeMate version 9 and newer. Select Add a Local printer or Add a network/wireless printer. Overview Recommended Links Upgrade to v15 System Requirements. Printed documentation is available in the OfficeMate/ExamWRITER Online Help system which can be accessed via the Help menu within OfficeMate, ExamWRITER, or OfficeMate Administration. Using a Dymo LabelWriter 450 or 550 with OfficeMate. Open Mozilla Firefox and click Tools, then Options. Determining What Version of Microsoft SQL Server is Being Used. Click the Add button (upper right) and the eDocuments Information. Click the Save/Exit button. This topic describes how to update the diagnosis (ICD-10) codes in your OfficeMate/ExamWRITER database. Eyefinity Support. OR. Preparing to Install OfficeMate/ExamWRITER Downloading OfficeMate/ExamWRITER The training videos below will help you understand how to use OfficeMate/ExamWRITER. Background: Microsoft always urges all Windows users to upgrade to their latest operating system. Earlier versions of OfficeMate/ExamWRITER are not supported on Windows 11. Complete steps 7-9 for each product or service type you want to delete. Go to the Certified Health IT Product List (CHPL). 3. ; Also, use the scroll bar on the right side of the Ledger to scroll through Fee Slips. OfficeMate will now retain the last scanner used as the default scanner. Follow the prompts to install the update. The applications run entirely within your. 0. Repeat steps 1 and 2. As new operating systems and specific editions are developed, Eyefinity continues to test its products and certify them for use those operating systems that prove to be compatible. 1 or above and need to download the Move Products Utility, go to this KB article to download a utility that is compatible with your. Search for a patient that a document needs to be scanned for. If changes are made to User Account Control Settings the computer MUST be rebooted before proceeding as changes made to UAC settings will. To resolve the issue, contact your cloud-host and tell them to configure your hosted environment to access OfficeMate/ExamWRITER using the Microsoft Remote Desktop app. ExamWRITER Features. To ensure your practice has what you need, we created Eyefinity Practice Management and Eyefinity EHR. You can now set up a preference in ExamWRITER to automatically calculate PD values in the Eyewear Order window. Cause: The information in the [ADOConnection] section in the Omate32. 24 on all computers running OfficeMate/ExamWRITER 8. 2878 release. ExamWRITER. HomeIf you are using the OfficeMate Lab Interface with Innovations, the lens mapping data must be updated in the Lens Product Mapping utility database so that the same selections in Innovation are available in the Lens Product Mapping utility. OfficeMate/ExamWRITER. From any workstation (or the server), open OfficeMate Administration and click Setup (upper left) then select Third. DESCRIPTION: How can I update my computers to the current release/version of OfficeMate/ExamWRITER? NOTES: OfficeMate/ExamWRITER subscribers needing to update to the current version of the software should consult their certified IT professional or Network administrator when any updates need to be installed. 4 Eyefinity supports OfficeMate/ExamWRITER 12. Marketing tab. Right-click the OfficeMate/ExamWRITER desktop icons and select Properties. Click on the Insurance tab. Regulatory Features. For instructions on downloading and using the latest OM Matrix Gateway program that works with. Monitoring the messages that display in this login window will help the practice ensure that it has the latest version of. This page catalogs the enhancements, fixes, and known issues included in the latest OfficeMate/ExamWRITER release. Conquering the Digital Age To ensure your practice has what you need, we created Eyefinity Practice Management and Eyefinity EHR. For information about what was changed in earlier releases, see the Previous Release Notes. ExamWRITER Getting Started Guide v CONTENTS 1 Installing & Activating ExamWRITER. If the workstations in your practice (single or multiple locations) access the OfficeMate/ExamWRITER applications via a network connection to a central server, you may have a Terminal Services environment. The Patient Referral window opens. "Run as administrator" should not be used as a workaround for the issues noted above or to circumvent Windows permissions. For example, if it takes one computer 35 seconds to open the Insurance at a Glance window, while another. If you are using OfficeMate v10. exe from the network and install the software. 21 or below, you can upgrade to 8. English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi. We’re happy to help you, whenever you need us. EDGEPro by GPN Technologies Deliver Performance Solutions That Redefine the Way Eye Care Professionals Run Their Practice. From the patient's Previous Exams list, right-click on an exam and select Copy forward to New Exam. Eyefinity Support. ; Patients can also update their Medications, Allergies, Past Medical History,. CPT codes in OfficeMate/ExamWRITER have been updated to reflect the January 1, 2020, changes. 3. If you create a Lab/Rx Order or create an exam in ExamWRITER, charges for those exam procedures and/or material items (frames,. NOTE: OfficeMate only supports use of DYMO LabelWriter printers with ONE version of the DYMO Connect software at a time. Install the OfficeMate_Server. The search criteria field appears on the right side of the window. Populating the Taxonomy Code with the ZZ Qualifier on CMS 1500 Paper Forms in OfficeMate Version 8. 0 and later), you do not need to purchase Microsoft SQL Server. Product ExamWriter Details Follow the instructions below to correctly set up your Marco RT-6100 interface to use with ExamWRITER: If you are using the Marco. Navigate to your OMATE32Utilities folder (for OfficeMate v7 & v8) or OfficeMateUtilities folder (for OfficeMate v9 and above). RESOLUTION: To resolve/avoid this error, users should switch to an approved document scanner that supports the TWAIN interface standard, required by OfficeMate/ExamWRITER. Installing the Equipment Interface. Released April 20, 2022, for General Availability. OfficeMate Enhancements. Populating the Taxonomy Code with the ZZ Qualifier on CMS 1500 Paper Forms in OfficeMate Version 8. To ensure your practice has what you need, we created Eyefinity Practice Management and Eyefinity EHR. Ensure that you have a backup copy of your data. My IT person at north shore computer suggested I convert to a cloud based system , and forgo the trouble of purchasing a new server, which would cost $5,000 when all is said and done. Insurance Claim Rejection Notice for Loop 2000B, Segment SBR09 in OfficeMate (Version 8 and below). To add or modify diagnosis (ICD-10) codes, open the Third Party Setup window in OfficeMate Administration or ExamWRITER. After adding all of the addresses to. Finally we facilitate the setup of your ophthalmic equipment directly with Eyefinity. Select the Prescription plan. This page is intended to walk you through the following situations: Upgrading OfficeMate/ExamWRITER from version 12 to version 15 on your existing server and workstations. Using a Dymo LabelWriter 450 or 550 with OfficeMate. For providers who administer COVID vaccines, the following CPT codes were added to OfficeMate/ExamWRITER to cover the new vaccine from Novavax: OfficeMate. The Maintenance Agreement window opens and asks you if you want to renew your agreement now. No, there is no way to "merge" the two records if you entered a patient record into OfficeMate twice. EPM - Setting up label printers for Eyefinity Practice Management. Equipment Integration Fixes. EDGEPro helps you identify not only what is happening in your practice, but more importantly why it is happening. ; Finally, select the Open Only. NOTE: With OfficeMate/ExamWRITER version 11. 4. This Health IT Module is 2015 Edition "Cures Update" compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. DESCRIPTION: Users are unable to install or log in to OfficeMate/ExamWRITER on a Windows 8 or Windows 10 Workstation due to a "Wait for OM Server Install-ERROR" that displays at login or during Installation. 5 and, after setting up the interface in ExamWRITER, the patient demographic information is not populating in the Navis-EX software or the Navis-EX icon is missing in the Images-Drawings tab in the patient exam in ExamWRITER, follow. 5 and below), ensure that your Windows screen resolution allows you to view the screen clearly. DESCRIPTION: OfficeMate subscribers using OfficeMate version 7. If something like Quicken PDF for LogMeIn is listed as the OfficeMate default printer, change it to an actual/physical office printer available locally or within the network. HomeOpen ExamWRITER. OfficeMate is the industry's most trusted and widely used practice management software (PMS). Refer to Article 000017136 - Reversing, Correcting, and Deleting Payments. Select the Plan section of the exam, then select the Medication Rx check-box under the PRESCRIPTION PAD header. The SPEX UPC CD is slightly more expensive than the Quarterly CD, but it is updated monthly instead of quarterly. , so that you can properly network your Humphrey Field Analyzer and interface with Eyefinity EHR. Details. If you are using the ExamWRITER equipment interface with Nidek Navis-EX software version 1. If the issue persists,. Another Maintenance Agreement window opens and prompts you for a renewal code. Upgrade to OfficeMate/ExamWRITER version 12. Resolution: Upgrade to the current/latest version of OfficeMate/ExamWRITER which is not affected. 3. This page includes the following topics: General FeaturesScenario #8: OfficeMate/ExamWRITER is running very slow after upgrading the operating system to Windows 8, Windows 8. For detailed instructions outlining how to access the latest version of OfficeMate/ExamWRITER, refer to Article 000022345 - Updating to the Current Release/Version of OfficeMate/ExamWRITER . You can use EDGEPro to get an overview, or take a deeper dive at specific variables that drive your net profit. Determining What Version of Microsoft SQL Server is Being Used. Open the Appointment Scheduler and complete one of the following tasks:. Updating to the Current Release/Version of OfficeMate/ExamWRITER. Confirm all users are logged out of OfficeMate/ExamWRITER. Determining What Version of Microsoft SQL Server is Being Used. Click File (upper left) and select Add a printer. An item for the Merit-Based Incentive Payment System 2022 regulatory reporting has been added to the OfficeMate Administration and ExamWRITER Reports menus with required submenus. In conclusion, Examwriter is a versatile tool that caters to the needs of various individuals and organizations involved in exam creation and administration. ;. DESCRIPTION: A payment for the wrong patient or an incorrect payment for the correct patient was entered in OfficeMate and now the payment needs to be reversed, corrected, or deleted. 0 and 12, and follow the instructions below: Close OfficeMate and ExamWRITER on all of your computers. Insurance Claim Rejection Notice for Loop 2000B, Segment SBR09 in OfficeMate (Version 8 and below). 3. Open OfficeMate, click File, and select Printer Setup. Topics include the following: Action Items. 2 and my in house server ,which is only 3 years old , is failing. 3. 4875. Click the Demographics tab and verify the patient’s Name and Date of Birth. ; On your current server and workstations, disable sharing or disconnect the shared DATA. For detailed instructions outlining how to access the latest version of OfficeMate/ExamWRITER, refer to Article 000022345 - Updating to the Current Release/Version of OfficeMate/ExamWRITER. The following utilities can be downloaded and run on any OfficeMate workstation: Close HCFA (CloseHCFA. At the event, you will have an opportunity to practice what you are learning. Insurance Claim Rejection Notice for Loop 2000B, Segment SBR09 in OfficeMate (Version 8 and. To manually change from 4010A ANSI format to 5010A ANSI format in OfficeMate (v10. IMPORTANT: The features available within the ExamWRITER ePrescribing interface are dependent on each user’s assigned status (Physician, Agent, Clinical Staff, Non-clinical Staff, Administrator, or Student Staff). 24. Restoring Missing Exam Data If you are already missing exam data because someone in your office unlocked an exam while it was still open and being accessed by another user, follow. 15. exe. Updating to the Current Release/Version of OfficeMate/ExamWRITER. Click Tools (upper left) then select Template Maintenance. Select a Type of product or service to delete. You can adjust your 15-inch monitor to a screen. Click the Exam Hx. eyefinity. OfficeMate. ; On your current server and workstations, disable sharing or disconnect the shared DATA. While it may look different than its. Turn off UAC on all of your computers, including the new server. For information about what was changed in earlier releases, see the Previous Release Notes. Click Run. We are very excited to welcome you to this informative event. To generate a list of OfficeMate/ExamWRITER patients that were diagnosed a specific diagnosis code, perform the following steps: In OfficeMate, click the Reports icon and select the Internal Marketing tab. exe or LoginDotNet. Click the Security tab/option, then click Exceptions (in the General section). Click the Compatibility tab; if desired, click Change settings for all users, select the Run this program as an administrator check box, and click OK. Open OfficeMate and click Setup (upper left corner). After installing this release manually, you will be able to install future updates using the autoupdate feature. Double-click the OfficeMate or ExamWRITER icon on the desktop. In some cases, OfficeMate/ExamWRITER will not launch because the Login. ; Click Clear to clear any previous report criteria, then click Yes when the Clear Selection. Article 000019503 - EHR - Patient Prescription Benefits in Eyefinity EHR: Requesting Rx Plans. 0. For complete instructions, go to Upgrading OfficeMate/ExamWRITER for Existing Users. Using a Dymo LabelWriter 450 or 550 with OfficeMate. In other cases, only the description associated with the code changed: Retired code 99201, “Brief office visit. 0 or older: 1. When ordering additional barcode labels for SATO CX400 or SATO CG408TT printers for use with OfficeMate, be sure to identify yourself as an OfficeMate client so that a ThinkSmart representative may assist in selecting the ideal products to match the printer/hardware and OfficeMate program being used. If you love a cozy, comedic mystery, you'll love this 'whodunit' adventure. b. To modify or add referring doctors. The Backup Your Data window opens. exe) provides users with helpful information announcing the latest release version and/or Service Packs as they become available. Background: Microsoft always urges all Windows users to upgrade to their latest operating system. exe) Remove Do Not Print Flag (Donotprt3. If you are creating a new exception:. 3. On a computer connected to the Humphrey equipment, navigate to the OfficeMate Updates folder on your network. Thinking of Making the Move to Windows 11? Make a Plan FirstThe OfficeMate utilities allow you to make widespread changes within your database without having to manually make individual changes. We are very excited to welcome you to this informative event. An office can use itself as a lab to edge lenses in-house and still bill the lenses through the VSP Interface. 2. exe or LoginDotNet. Ensure that you have purchased the networking license from Carl Zeiss Meditech, Inc. exe on your server. Updating the OfficeMate Server. 1. You can use the Quick List to view and access patient demographic and exam information. Printed documentation is available in the OfficeMate/ExamWRITER Online Help system which can be accessed via the Help menu within OfficeMate, ExamWRITER, or OfficeMate Administration. 942. 4. ExamWRITER User's Guide - OfficeMate Software Solutions. Choosing ExamWRITER to record and store your electronic medical records (EMRs) is the first step in creating a fully automated medical practice. Download and install the pre-install checker on your OfficeMate server. Reversing, Correcting, and Deleting Payments in OfficeMate. See Upgrading OfficeMate/ExamWRITER for Existing Users. While logged in to OfficeMate, OfficeMate Administration, or ExamWRITER, click the Help option (in the uppermost toolbar), then select Recorded Video Tutorials (this launches the link provided in Option 1 above). To download and use the Close Open Charges Utility, ensure that you are using a version of OfficeMate between versions 9. Determining What Version of Microsoft SQL Server is Being Used. As security, regulatory, and technology standards have evolved, we’ve maintained OfficeMate and ExamWRITER’s compliance, while expanding into new practice technology. OR. Conquering the Digital Age. If you remain on an older version, you must manually select the appropriate ICD-10 codes in ExamWRITER exams and OfficeMate fee slips to prevent your insurance claims from being rejected. RESOLUTION: This is a multi-step process. If you don’t. Support for Windows 8 with OfficeMate/ExamWRITER. 2 are not be able to close open charges from the Fee Slip window and instead, must close open charges from the Patient Demographic window. ; Though patients can view their current insurances, they cannot edit them or add any new insurances. 0 and used the Updated ExamWRITER Templates Utility to import some or all of the 47 available new templates, you may experience the following issue: If you are using a template that has a 92015 procedure code recorded in it to create an exam and you attempt to post the charges from the exam on a. For information about upgrading to this MIPS 2019-compliant system, visit our website. After reinstalling and making the changes above, try logging into. Click to open the Utilities folder. OfficeMate/ExamWRITER 15. Updating to the Current Release/Version of OfficeMate/ExamWRITER. For more information ab out installing Offi ceMate Server, go to “Installing OfficeMate Server” on page 2.